It is possible to have eMaint set up an email address for you that converts emails sent to it into Work Requests in your account. This address will have an '@emaint.com' suffix.
Any email sent to this address will be converted to a Work Request. To demonstrate, we will use eMaint's support team email.
After being submitted, this email will be redirected into our X3 account, becoming a Work Request. The subject line and body of the email become the Work Description on the Work Request form, as seen below.
From here, it can be approved or rejected like any other Work Request in your system and dealt with appropriately.
To discuss having this feature enabled on your account, please contact our Services Team.