The X3 software is capable of logging each manual work order email and storing that log in a related table at the bottom of each work order in the detail view. This related table will be automatically created when the first email is logged. On a work order that has one or more logged emails, you will see a record for each email in the Email Log related table. With the default configuration, the records will look like this:
From this table, all recipients of each work order email will be shown and grouped by recipient type. You will also see the date and time of the email and any additional comments included in the email body. The system will record the X3 username of the sender in the User ID column.
To enable this feature, a workflow must be created using a configuration similar to the example below:
This workflow will cause the system to log every manual work order email. The condition can be modified if not all emails should be logged.
After a workflow is created, each email that meets the workflow’s condition will be logged in the Email Log related table. The Email Log related table will not show up until the first email has been sent out after the workflows creation and activation.